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Annual Support Plans
BigTime offers customers two simple ways to stay up to date with the latest product enhancements. We release 4-6 product updates every year, and both of our support plans have complete access to those releases for a full year.
Check out your options, and renew your support plan today.
| Free | Standard | Premium | |
| 24 x 7 access to BigTime's Knowledge Base |  |
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| 24 x 7 access to BigTime's user community forums | |
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| Sample Templates, Enhancements and Custom Reports |  |
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| Access to BigTime's regular product updates | |
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| Updated Documentation online | |
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| Technical Webinars / Online Product Demonstrations | |
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| Priority involvement in Beta Releases | |
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| Unlimited EMail requests | |
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| Telephone Support** | |
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| Priority support queuing | |
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| Automatic escalation path to development team for critical issues | |
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| Professional Services Support. If your BigTime system includes a customization from our professional services team, then ongoing support for that customization requires premium support. | |
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| FREE |
$795 BUY NOW |
$1,195 BUY NOW |
** Phone support incidents are limited to one incident per call. Edison's Attic reserves the right to limit Standard Support plan customers to forty telephone support incidents. Training and educational services are provided by Edison's Attic consulting at an additional charge.
